Refund & Cancellation Policy

At Yani's Blessings, we prepare fresh homemade treats with care. Because many items are made to order, our refund and cancellation rules depend on whether you ordered standard menu products or a custom cake / gift box request.

Please read this policy before placing an order. If anything is unclear, contact us — we prefer to solve problems early.

Standard orders include items from our menu such as granola, cupcakes, cookies, and ready-made gift boxes listed on the website.

Cancellations

• You may cancel free of charge if you contact us at least 24 hours before your scheduled delivery or pickup time.
• If we have already started preparing your order, a cancellation may not be possible or may only qualify for partial credit at our discretion.

Changes to your order

• Small changes (e.g. adding an item) may be accepted if we have not started preparation.
• We cannot always change orders after preparation has begun.

Refunds

• If we cancel your order or cannot fulfill it, you will receive a full refund using the same payment method when possible (cash, bank transfer, or Telebirr).
• If you cancel in time (see above), any payment you made in advance will be refunded within a reasonable period — typically within [REFUND PROCESSING DAYS — e.g. 3–7 business days].

Custom orders require planning, ingredients, and often design work. Different rules apply:

• A custom request submitted on the website is not confirmed until we contact you and agree on details, price, and date.
• Cancellations should be made at least 48–72 hours before the agreed delivery or pickup date.
• Deposits or advance payments for custom work may be non-refundable if cancellation happens after we have purchased materials or started production. We will explain this when we confirm your order.
• Changes to design, size, or date may not be possible close to the event date and could affect price.

We want you to enjoy every bite. Please check your order at delivery or pickup and contact us within 24 hours if:

• Items are missing or incorrect compared to your confirmed order.
• Products arrive clearly damaged or unfit to eat due to our handling (not after long delays on your side).

Depending on the situation, we may offer:

• Replacement of affected items
• Store credit for a future order
• Partial or full refund when replacement is not possible

Photos of the issue sent via WhatsApp or email help us resolve cases faster.

• Change of mind after we have completed preparation or delivery.
• Delays caused by incorrect address or phone number provided by the customer.
• Customer not available to receive delivery within the agreed window (after reasonable contact attempts).
• Custom orders cancelled late after materials were bought or work began (see custom order section).
• Products consumed before reporting a problem.

We accept:

• Cash on Delivery (COD)
• Telebirr — 0926773391
• Bank Transfer — Commercial Bank of Ethiopia (CBE) — Account 1000609903407 (Ruhama Markos)

Refunds are returned using the same method when possible. Bank and Telebirr refunds may take a few business days depending on your provider.

Contact us as soon as possible with:

1. Your name and order date
2. Order number or description of items
3. A clear description of the problem
4. Photos if relevant

We will review your message and respond during our business hours. Most issues are resolved within a few days.

We may update this Refund & Cancellation Policy. The latest version will always be on this page with an updated date.